Cancellation policy

Purchase Option Cancellation Policy

We want your Restore subscription to be simple and flexible.

This policy applies to products purchased through a subscription or recurring purchase option with Restore Oral Care.

Your Restore Subscription

When you purchase a product on a subscription, you authorise Restore to automatically charge your selected payment method at the frequency chosen at checkout.

Your selected Restore products will then be prepared and shipped according to your subscription schedule.

Cancelling Your Subscription

You can cancel your Restore subscription at any time before your next order has been processed.

Cancelling your subscription will stop future recurring orders and payments.

If an order has already been processed before your subscription is cancelled, we may not be able to cancel that individual order.

Managing Your Subscription

Depending on your subscription settings, you may be able to:

Change your next delivery date
Skip an upcoming delivery
Change your delivery frequency
Update your shipping details
Update your payment information
Cancel your subscription

You can manage your subscription through the subscription management link provided with your subscription or through your customer account, where available.

Changes Before Your Next Order

If you'd like to skip, change or cancel an upcoming subscription order, please make any changes before your next scheduled order is processed.

Once an order has been processed or dispatched, changes may no longer be possible.

Cancelling an Order vs Cancelling Your Subscription

Cancelling your subscription stops future recurring orders.

It does not automatically cancel an order that has already been processed.

If you've made a change and believe an upcoming order has already been processed, please contact us as soon as possible and we'll do our best to assist.