Refund policy

Refund & Returns Policy

We want you to feel confident when ordering from Restore.

If something isn't right with your order, please contact us and we'll do our best to make it right. Your rights under the Australian Consumer Law always apply.

Change of Mind

Due to the personal-use and hygiene nature of our oral care products, we are unable to accept returns or provide refunds for products that have been opened or used simply because you have changed your mind.

For unopened and unused products, please contact us within 14 days of receiving your order if you would like to request a change-of-mind return.

To be eligible, the product must be unused, unopened and in its original condition and packaging.

Customers are responsible for the cost of returning change-of-mind items. Original shipping charges are non-refundable.

Once the returned product has been received and inspected, we'll let you know whether your return has been approved.

This change-of-mind policy does not affect your rights under the Australian Consumer Law.

Faulty, Damaged or Incorrect Products

If your order arrives damaged, faulty, incorrect or otherwise does not meet the consumer guarantees under the Australian Consumer Law, please contact us as soon as reasonably possible.

Where possible, please include:

Your order number
A brief description of the issue
Photographs showing the product and/or packaging where relevant

This helps us assess and resolve the issue as quickly as possible.

Depending on the circumstances and your rights under the Australian Consumer Law, an appropriate remedy may include a replacement, refund or other remedy.

Australian Consumer Law

Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

If a product has a major problem, you may be entitled to choose a refund or replacement.

If a problem is not major, we may be entitled to provide an appropriate remedy within a reasonable time.

Nothing in this Refund & Returns Policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

Sale & Promotional Items

Products purchased during a promotion or sale are subject to the same rights and consumer guarantees under the Australian Consumer Law as full-priced products.

For change-of-mind returns, the conditions outlined in this policy apply.

Subscription Orders

Subscription orders are subject to this Refund & Returns Policy in the same way as one-time purchases.

Cancelling your subscription prevents future recurring orders but does not automatically cancel or refund an order that has already been processed.

Please refer to our Purchase Option Cancellation Policy for information about managing or cancelling your Restore subscription.

Returns

Please contact us before returning a product so we can provide the appropriate return instructions.

Please do not send products back without first contacting us.

If a product is confirmed to have a problem covered by the Australian Consumer Law, reasonable return costs will be handled in accordance with your rights under the Australian Consumer Law.

Refunds

Where a refund is approved, it will be issued to your original payment method.

Please allow time for your bank or payment provider to process the refund after it has been issued.

International Orders

For international orders, your rights may vary depending on your location.

Nothing in this policy is intended to exclude any consumer rights that cannot lawfully be excluded.

Please note that original international shipping charges, customs duties, taxes and import charges are generally not refundable for change-of-mind returns.