Terms of Service

Overview

Welcome to Restore Oral Care.

These Terms of Service govern your use of our website and the purchase of products from Restore Oral Care.

By visiting our website, placing an order or purchasing a subscription, you agree to these Terms of Service together with our Privacy Policy, Shipping Policy, Refund & Returns Policy and Purchase Option Cancellation Policy.

Please read these terms carefully before using our website or purchasing from us.

1. About Restore

Restore Oral Care is an Australian oral care brand.

Throughout these Terms, the terms “Restore,” “we,” “us” and “our” refer to Restore Oral Care and the business operating this website.

Our online store is hosted by Shopify, which provides the ecommerce platform that allows us to offer our products to you.

2. Online Store Terms

By using this website or placing an order, you confirm that you are legally capable of entering into a binding agreement.

You must not use our products, website or services for any unlawful or unauthorised purpose.

You must not attempt to interfere with, damage, disrupt or gain unauthorised access to our website, systems or services.

3. Product Information

We take reasonable care to ensure product descriptions, ingredients, images, pricing and other information displayed on our website are accurate and current.

From time to time, product packaging, ingredients or other details may be updated. Please refer to the packaging of the product you receive for the most current product information.

Colours and product appearance displayed on a screen may vary depending on your device and display settings.

Nothing in these Terms limits any rights you may have under the Australian Consumer Law.

4. Oral Health Information

Information provided on the Restore website, including information about ingredients, oral health and oral care, is provided for general educational and informational purposes.

It is not intended to replace individual dental, medical or healthcare advice, diagnosis or treatment.

Individual oral health needs vary. If you have concerns about your teeth, gums, oral health or suitability of a particular product for your circumstances, please consult an appropriately qualified healthcare professional.

5. Orders

When you place an order through our website, you are making an offer to purchase the products in your order.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

• A product is unavailable

• There has been an obvious pricing or product information error

• We reasonably suspect fraudulent or unauthorised activity

• We are unable to fulfil or deliver the order

If we cancel an order after payment has been taken, we will provide an appropriate refund.

We may also limit quantities purchased where reasonably necessary.

6. Pricing & Payment

Prices displayed on our Australian store are in Australian dollars unless otherwise stated.

Prices may change from time to time.

The price applicable to your order will be the price displayed at the time your order is placed, subject to correction of obvious errors.

Available payment methods are displayed at checkout.

You agree to provide current, complete and accurate billing and payment information when making a purchase.

For international customers, prices, currency conversion and applicable taxes may vary depending on your location and the settings presented at checkout.

7. Promotions & Discount Codes

From time to time, Restore may offer promotional codes, introductory offers or other promotions.

Unless otherwise stated:

• Promotional offers cannot be combined

• Discount codes must be applied at checkout

• Promotions are available for the stated promotional period

• Promotions may be subject to eligibility requirements, minimum spends or product exclusions

Promotional offers do not affect your rights under the Australian Consumer Law.

We may withdraw or amend a promotion where reasonably necessary, including in the event of an error, misuse or circumstances outside our reasonable control.

8. Subscriptions & Recurring Purchases

Some Restore products may be available through a subscription or recurring purchase option.

When you select a subscription, you authorise Restore and its payment providers to automatically charge your selected payment method according to the frequency and price disclosed when you subscribe, until the subscription is cancelled.

The applicable subscription price, frequency and other important information will be displayed before you complete your purchase.

You may manage or cancel your subscription in accordance with our Purchase Option Cancellation Policy.

Cancelling a subscription prevents future recurring orders but may not cancel an order that has already been processed.

Please review our Purchase Option Cancellation Policy for further information.

9. Shipping & Delivery

We currently ship within Australia and to selected international destinations.

Shipping availability, rates and available delivery options are displayed at checkout.

Estimated delivery times are provided as a guide and may be affected by circumstances outside our reasonable control.

Please refer to our Shipping Policy for information regarding processing times, delivery estimates, international orders, tracking and delivery issues.

10. International Orders

Customers ordering from outside Australia are responsible for ensuring products purchased from Restore can lawfully be imported into their destination country.

International orders may be subject to customs duties, taxes, import fees or other charges imposed by local authorities.

Unless otherwise stated at checkout, these charges are the responsibility of the recipient.

Restore is not responsible for delays caused by customs or local authorities that are outside our reasonable control.

11. Returns, Refunds & Consumer Guarantees

Returns and refunds are handled in accordance with our Refund & Returns Policy and applicable law.

Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded.

12. Intellectual Property

Unless otherwise stated, all content appearing on this website — including the Restore name, branding, logos, product designs, photographs, graphics, written content and other materials — is owned by or licensed to Restore.

You may access and use the website for personal, non-commercial purposes.

You may not reproduce, copy, distribute, modify, publish, commercially exploit or otherwise use our intellectual property without prior written permission, except where permitted by law.

13. Reviews & User Content

If you submit a product review, testimonial, photograph, comment or other content to Restore, you confirm that you have the right to submit that content.

You must not submit content that is unlawful, misleading, defamatory, abusive or infringes another person's rights.

Where you give us permission to use content you have submitted, we may reproduce or display that content for the purposes described when that permission is obtained.

We reserve the right to moderate or remove content where reasonably necessary, subject to applicable law.

14. Third-Party Services & Links

Our website may contain links to or integrations with third-party services, including payment providers, delivery services, social media platforms and other websites.

Third-party services may be governed by their own terms and privacy policies.

Restore is not responsible for the content or operation of third-party websites or services that are outside our control.

15. Website Availability

We aim to keep our website available and functioning correctly, but we do not guarantee uninterrupted or error-free access.

From time to time, access may be temporarily unavailable due to maintenance, technical issues or circumstances outside our reasonable control.

16. Limitation of Liability

To the maximum extent permitted by law, Restore will not be liable for loss or damage that is not reasonably foreseeable or that results from circumstances outside our reasonable control.

Nothing in these Terms excludes, restricts or modifies any rights, guarantees or remedies available to you under the Australian Consumer Law or any other law that cannot lawfully be excluded.

17. Privacy

Your privacy is important to us.

Personal information collected through our website is handled in accordance with our Privacy Policy.

Please review our Privacy Policy for further information about how we collect, use and disclose personal information.

18. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, products, services, website or legal obligations.

The current version will be published on this page.

Changes will apply from the date the updated Terms are published, except where applicable law requires otherwise.

19. Governing Law

These Terms are governed by the laws of Victoria, Australia, and applicable Commonwealth laws of Australia.

Nothing in this section limits any rights you may have under applicable consumer protection laws.

20. Contact Us

If you have any questions about these Terms of Service, your order or Restore's policies, please contact us using the contact details provided on our website.