Shipping policy

Shipping Policy

We want receiving your Restore order to be as seamless as possible. All orders are carefully packed and dispatched from Victoria, Australia.

Australian Shipping

We ship Australia-wide using Australia Post.

Shipping options and applicable rates are displayed at checkout before payment.

Free standard shipping is available on Australian retail orders over $99.
Excludes wholesale orders.

Express shipping is also available at an additional cost, calculated at checkout.

Order Processing

Orders are typically processed and dispatched within 1–2 business days, excluding weekends and Victorian public holidays.

Once your order has been dispatched, you'll receive a confirmation email with tracking details so you can follow your delivery.

During launches, promotional periods and other particularly busy times, processing may take a little longer.

Estimated Australian Delivery Times

Delivery times are estimates and may vary depending on your location and Australia Post's network.

Standard Shipping

Victoria: approximately 2–4 business days
NSW / ACT / SA: approximately 3–5 business days
Queensland: approximately 3–6 business days
Tasmania: approximately 4–7 business days
Western Australia: approximately 5–8 business days
Northern Territory: approximately 5–9 business days

Express Shipping

Express delivery is generally approximately 1–2 business days for metropolitan VIC and NSW and 2–4 business days for other states and regional areas, subject to Australia Post's Express Post network.

These timeframes are estimates only and begin once your order has been dispatched.

International Shipping

Restore is available to customers in selected international destinations.

Available destinations, shipping options and rates will be displayed at checkout based on your delivery address.

International delivery times vary depending on the destination and local postal or courier services.

Please note that international orders may be subject to customs duties, taxes or import charges imposed by the destination country. Where applicable, these charges are the responsibility of the recipient and are not included in the product or shipping price paid to Restore.

International customers are responsible for ensuring that products ordered can be lawfully imported into their destination country.

Tracking Your Order

Once your order has been dispatched, you'll receive an email containing your tracking information.

Please allow a short period for tracking information to become active after receiving your dispatch confirmation.

Delivery Delays

While we'll always do our best to help, delivery timeframes provided by postal and courier services are estimates and may be affected by circumstances outside our control, including peak periods, weather events and service disruptions.

If your parcel appears to be significantly delayed, please contact us and we'll assist with an enquiry where appropriate.

Incorrect or Incomplete Addresses

Please carefully check your delivery details before completing your order.

If you notice an error after placing your order, contact us as soon as possible. If your order has not yet been dispatched, we'll do our best to update the address.

Once an order has been dispatched, we may not be able to redirect it.

Orders returned to us because of an incorrect or incomplete address may incur an additional shipping charge if they need to be resent.